Not able to get list of Global Admins when the Global Admins are members of an LDAP/AD.

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Article ID: 238006

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Updated On:

Products

CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)

Issue/Introduction

Advanced Authentication lists Global Admins that are in the Advanced Authentication database but fails to list the Global Admins that are members of the LDAP/AD. Refer to KB article #130773 (https://knowledge.broadcom.com/external/article?articleId=130773) to find how to get the list of Global Admins in Advanced Authentication. 

Cause

This is a bug in Advanced Authentication. Engineering Defect DE531872 has been filed and Engineering working on this issue.  No ETA for a fix is known by the publish date of May  27th, 2022.

Environment

Release : 9.1.x

Component : AuthMinder(Arcot WebFort)

Resolution

Engineering is engaged to fix this issue via Engineering case #DE531872.

Additional Information

None.