Self Service Request/Incident Areas are not displayed under 'What does it relate to?' in Service Point ticket creation screen if one of Request and Incident flags is not enabled.
STEPS TO REPRODUCE:
1. Open a Request/Incident/Problem Area and ensure that all ticket types are enabled. e.g. Email
2. Log into Service Point and type something related to the Area we checked on the step 1 in the field 'What do you need help with?", e.g. email. Hit 'Enter' key.
--->
The Area we checked on the step 1, e.g. "Email" is displayed under 'What does it relate to?'.
3. Open the Request/Incident/Problem Area again and disable the ticket type "Incident". Save the change.
4. Go to 'xFlow Interface' > 'ServicePoint' > 'Configurations' and open the current (default) configuration. Ensure the "Request" is specified as 'Preferred Ticket Type'.
5. Follow the step 2 again.
--->
Nothing was displayed under 'What does it relate to?'.
The problem was caused by the DE64543.
Release : 17.3
Component : SDM - Service Point
The can be fixed by r17.3 RU14.