This Document list the log files needed by support to trouble shoot SharePoint Agent logs for SharePointServer. -SiteMinder Logs, SiteMinder family including the following:
General Guidelines for Providing Log files to CA SiteMinder Security Support Cases
To determine root cause, CA SiteMinder Security Support typically needs a certain set of data to be collected. Providing the information as described in the table below up front when the case is opened will expedite resolution.
The logs with full tracing (as opposed to partial tracing) provide the Support Engineer a great deal of insight into the state of the environment leading up to the error condition. More limited tracing or no logging is almost always insufficient
CA SiteMinder Security Support certainly understands that most production environments are not set to full logging. In these scenarios, CA will do its best to analyze the data provided however in many cases this may not provide enough information to determine the root cause of the issue and higher log levels will be requested. This document is only a baseline of data as some issues will require additional data collection which the Support Engineer will request as necessary.
|Problem Area||Log File(s)||Ideal Log Level|
Agent for SharePoint Logging
|Important Note: We recommend you to enable logging only for debugging. In a production environment, enabling logging can cause performance degradation.
HTTP Head tools:
In order or preference for Support
HTTP Watch is not recommended as this is a licensed product that CA does not currently license. Because of this the information that CA support can see when they use the free copy of this software is very limited.
SiteMinder Logs/ SharePoint Server side of logs
Claims Web Service Logging
The claimswebservice.log records events that take place in the WS layer in the Agent for SharePoint. This file can be found in the directory Agent-for-SharePoint_home/proxy-engine/logs. The logging configuration is done in the LoggerConfig.properties file.
The claims web service logging is disabled by default. You can enable claims web service logging by performing the following procedure in the LoggerConfig.properties file.
Note: Restart the Agent for SharePoint if you change the LoggerConfig.properties file.
Follow these steps:
Open the LoggerConfig.properties file. This file can be found in the directory Agent-for-SharePoint_home/Tomcat/webapps/ClaimsWS/WEB-INF/classes.
Set the LoggingOn setting to Y.
Accept the default name and location for the LogFileName setting, which points to the claimswebservice.log file.
Claims web service logging is now enabled.