There is no data to display in the TDAD Service & Components

Products

• Endpoint Threat Defense for Active Directory

Issue/Introduction

None of the Symantec Threat Defense for Active Directory (TDAD) services are showing in Services & Components. Instead it reports "There is no data to display.".

Cause

SETDADHelperSvc service timed out while attempting to connect to SETDADMySQL service during system startup.

Environment

Release : 3.6.2.4

Resolution

This issue is resolved in TDAD 3.6.2.5. For information on how to obtain the latest build of Symantec Endpoint Threat Defense for Active Directory, see: Download Broadcom products and solutions

Workaround: Manually start the Symantec Endpoint Threat Defense for AD Helper Service service.