We configured an Auto Operator Pre-Processing rule on the Primary hub that excludes alarms for a robot that belongs to a secondary hub with a NAS instance but alarms are still coming in.
Why is the AO not working properly?
This issue is seen when the rule is created on the wrong NAS instance
Release : 20.3, 20.4
Component : UIM NAS
Create the Pre-processing rule on the secondary NAS instance