Pre-processing rule is not blocking alarms

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We configured an Auto Operator Pre-Processing rule on the Primary hub that excludes alarms for a robot that belongs to a secondary hub with a NAS instance, but alarms are still coming in.

Why is the AO not working properly?

Environment

Any UIM version

Cause

This issue is seen when the rule is created on the wrong NAS instance

Resolution

Create the Pre-processing rule on the secondary NAS instance