Procedure for changing the SDM server

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Site is requiring to completely replace the server where the CA Service Desk and CA xflow applications are hosted, the change is required because there is an unrelated problem with the current server's operating system that constantly restarts the server.

Environment

Release : 17.3

Component : SDM - Install/Upgrade/Configuration

Resolution

IMPORTANT:  Please do not try the following instructions directly in production without first trying in a test environment.  We strongly recommend a dry run in a test environment to familiarise yourself with the proposed instructions and to verify for any issues that could arise in a production run:

- Take a full backup of the original SDM Server's file system and contents

- Stop/shut down the original SDM Server entirely.

- In the backend MDB database, go through the usp_servers table and remove all records of the old SDM Server being replaced

- Start the new SDM Server and run the installation, pointing to the MDB database, and also apply the relevant RU updates

- Take a full backup of the new SDM Server's file system and contents

- From the backup of the original SDM Server's file system, import the entire site directory into the new SDM Server (remove the existing site directory from the new SDM Server first).