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Error Copying the JRE to the destination directory in AdminUI install

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Article ID: 237823

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Updated On:

Products

SITEMINDER

Issue/Introduction

 

When running AdminUI prereq installer, this one fails reporting
error :

  Error Copying the JRE to the destination directory

as

Administrative_UI_Prerequisite_Installer_Install_03_23_2022_22_25_41.log.txt :

  Install JRE: E:\CA\siteminder\adminui\install_config_info\install_config_jre
               Status: ERROR
               Additional Notes: ERROR - Error Copying the JRE to the destination directory
               Flexeraakz: C:\Users\myuser\AppData\Local\Temp\2\I1648070668\Windows\resource\jre\bin\server\classes.jsa 
               (The system cannot find the file specified)

Cause

 

At first glance, there might not be conflict between dynatrace and
AdminUI, but rather with the installer itself which is Flex
product. So said, someone over the internet faces the same issue as
seen in this case, and the solution to run the installer was to
uninstall Dynatrace (1).

 

Environment

 

AdminUI 12.8SP3 on Windows 2016;

 

Resolution

 

- Uninstall Dynatrace and install the AdminUI prereq;

 

Additional Information

 

(1)

    Error Copying the JRE to the destination directory while installing Informatica client

      After uninstalling the Dynatrace, subsequent install attempts succeed.​

    https://knowledge.informatica.com/s/article/586676?language=en_US