We started the TEST environment installation process of 17.3 RU 12 and are currently stuck on performing post-installation steps at 93%. This has been at this stage for well over an hour/hour-half at this point and does not appear to be moving further.
Release : 17.3
Component : SDM - Install/Upgrade/Configuration
We found he was missing two of the files needed to complete the post-installation tasks for RU12.
In the %NX_ROOT%\data folder look for:
If those files are missing after applying the RU patch, first check to be sure that RU12 is the patch that was actually installed. There are 2 ways:
1. Check the folder containing the patch's installation files where you unzipped them. The name of the folder should be CASM_18.104.22.168
2. After installing, check the %NX_ROOT%\env.info file. You should find "rolllup=12" there.
If both of those are correct and still you do not find %NX_ROOT%\data\r17_3_12*.dat files, you should copy those from another Service Desk installation that has already been updated to RU12. If you don't have another Service Desk installation available, contact support.