Where/how to find data from Transfer Activities for tickets in the mdb database for SDM

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

How to extract the log data that is being transferred from Activities -> Transfer for Requests, Incidents, Problems and Issues

Environment

Release : 17.x

Component : SDM - MDB/Database

Resolution

For Issues: You can get this information from the issalg table, action_desc column.

For Requests, Incidents, and Problems: You can get this information from the act_log table, action_desc column.