Knowledge searching with Thai language show incorrect result.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

I have some problem in CA Service Point, about searching for knowledge with specific words in Thai language.

Sometimes, I found knowledge document but I sometimes didn't find it.

I already configured Parse Settings in Administration -> Knowledge -> Search -> Parse Settings -> Language was Other Far East.

I would like to know how to improve searching with Thai language.

 

 

 

 

Environment

Release : 17.3

Component : SDM - Knowledge/Federated Search/Share Point

Resolution

# Reconfigure the parse setting by setting the option "NO" under  Remove Noise Words
Administration->Knowledge->Search-> Parse settings.