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Outbound Email Blocked by Anti-Malware Service

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Article ID: 237772

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Updated On:

Products

Email Security.cloud

Issue/Introduction

A user has sent an outbound email which was blocked by the Anti-Malware service.

Resolution

Log a support case with technical support and provide the following detail for investigation:

1. Sender/Recipient/Date for tracking purposes OR Message Reference (ie. 164554171900000000122970001688015)

2. PenID (ie. 132764_1381151415)