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print changes | characters to � after updated 12.1 Web Viewer to Build to 221

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Article ID: 237771

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

We updated from Build 197 (v 12.1) to Build 221 (v 12.1.6). and now use browser printing. When selecting print, it changes the characters | to � . I have uploaded Word doc with screen prints of the report before and after selecting Print option. The Save option is saving the report correctly. We are doing some research on this reported issue.

Cause

It's not the update from Build 197 to Build 221 that caused this problem to appear, but the switch from Browser Add-On (ActiveX Control) printing to straight Browser Printing that change the way the | character is translated.

Environment

Release : 12.1

Component : OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

This is not a Web Viewer issue. You're not doing a Web Viewer print when use Browser Printing. Perhaps look at the Browser code page, or maybe even the computer code page for an answer. 

This would be something for networking or micro services folks to examine. It is nothing that can be controlled from within Web Viewer.