Using pdm_kit to mass import knowledge content

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

This document describes how to import Knowledge Packages using the pdm_kit utility in Service Desk Manager (SDM).  How do to import Knowledge Packages using the pdm_kit utility in Service Desk?

Environment

Release: 14.1 or higher
Component:  CA Service Desk Manager

Resolution

The pdm_kit utility, in SDM, imports data to the destination server according to the settings in the configuration file of a package. It performs the following tasks:

# Imports documents by replacing the userid value (for contacts) or referenced name (for fields like asset) with appropriate UUID of the destination server.

# Imports images.

# Imports attachments.

# Uploads files from the local package folder to the remote repositories.

From the default $NX_ROOT/site/keit/export directory, copy the desired knowledge package to your default $NX_ROOT/site/keit/import installation directory on the destination server. Example "package_EXAMPLE-SDM-SERVER_2016-04-25_10-22-38_400004". Then run the following command from the command prompt:

   pdm_kit -f package_EXAMPLE-SDM-SERVER_2016-04-25_10-22-38_400004

Review the NX_ROOT\log\keitinfo.log file for import result.