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Roadmap does not download to PDF with widgets

book

Article ID: 237769

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

The Roadmap Timeline does not download to PDF when widgets exist

Steps to reproduce:

  1. Create a roadmap
  2. Add a few investments (ideas and projects)
  3. Sync Roadmap
  4. Add widgets such as capital cost, operating cost, total cost, and roadmap costs (pie chart)
  5. Mark Show Roadmap Events = yes for today, roadmap start, and roadmap finish
  6. Select export to PDF

Expected Result: PDF downloads

Actual Result: PDF does not download and returns EXP-01000 error

In logs we see:

ERROR 2022-02-16 06:38:05,990 [http-nio-8080-exec-568] function.ExportAPI (clarity:admin:session:PPM_REST_API) Unexpected error while exporting content for /roadmap/5105097/common/timeline
com.microsoft.playwright.TimeoutError: Error {
  message='Timeout 100000ms exceeded.

Environment

Release : 16.0.1

Resolution

  • The timeout of 100 sec should typically be enough to export to PDF and does not need an increase.
  • Re-do a Sync of the Roadmap to fix the issue