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500 errors running dashboards/context pages after upgrading Performance Management

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Article ID: 237748

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Updated On:

Products

DX NetOps CA Performance Management - Usage and Administration

Issue/Introduction

500 errors running dashboards/context pages  after upgrading Performance Management

In the PCService.log  we see: errors similar to:

INFO   | jvm 1    | <datestamp> | WARN  | qtp1304079413-120        | <datestamp> | org.eclipse.jetty.server.HttpChannel                             
INFO   | jvm 1    | <datestamp> |       | /pc/desktop/pagedata
INFO   | jvm 1    | <datestamp> | java.lang.NoClassDefFoundError: Could not initialize class com.ca.im.portal.render.common.utils.FontHelperI18N
INFO   | jvm 1    | <datestamp> |  at com.ca.im.portal.render.common.report.ChartGenerator.<init>(ChartGenerator.java:57) ~[?:?]


Cause

Missing prerequisite fontconfig OS package

Environment

Release : 21.2

Component : PM Portal

Resolution

Install fontconfig per the prerequisites:

https://knowledge.broadcom.com/external/article?articleId=136621