Unable to recieve Email from CloudSOC

Products

• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

CloudSOC is not sending emails.

Resolution

• Verify the email is not in a junk or spam filter.
• Check for any CloudSOC outages in the Operational CloudSOC Status  page.
  
  • Subscribe to future CloudSOC notifications.
• Try a different task that would require CloudSOC to generate an email in Cloudsoc Console, (like: Forgot password, send audit reports, data export or user exports).
• Create a ticket with support to verify the email attempt is being sent if there is no outage reported.

 

Additional Information

Emails can be sent from CloudSOC for any of the follow reasons:

• Password changes
• Investigate activity exports
• User exports
• Audit reports
• Archive notifications

 

Note: the Emails are generally sent from Broadcom.com domain (for example the status updates are sent from  [email protected])