Try a different task that would require CloudSOC to generate an email in Cloudsoc Console, (like: Forgot password, send audit reports, data export or user exports).
Create a ticket with support to verify the email attempt is being sent if there is no outage reported.
Additional Information
Emails can be sent from CloudSOC for any of the follow reasons:
Password changes
Investigate activity exports
User exports
Audit reports
Archive notifications
Note: the Emails are generally sent from Broadcom.com domain (for example the status updates are sent from [email protected])