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Unable to recieve Email from CloudSOC

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Article ID: 237746

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Updated On:

Products

CASB Security Standard CASB Security Premium IAAS

Issue/Introduction

CloudSOC is not sending emails.

Resolution

  • Verify the email is not in a junk or spam filter.
  • Check for any CloudSOC outages in the Operational CloudSOC Status  page.
    • Subscribe to future CloudSOC notifications.
  • Try a different task that would require CloudSOC to generate an email, (Forgot password,audit reports, data export or user exports.
  • Create a ticket with support to verify the email attempt is being sent if there is no outage reported.

 

Additional Information

Emails can be sent from CloudSOC for any of the follow reasons:

  • Password changes
  • Investigate activity exports
  • User exports
  • Audit reports
  • Archive notifications

Attachments