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Unable to recieve Email from CloudSOC
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Article ID: 237746
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Updated On:
Products
CASB Security Standard
CASB Security Premium IAAS
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Issue/Introduction
CloudSOC is not sending emails.
Resolution
Verify the email is not in a junk or spam filter.
Check for any CloudSOC outages in the Operational CloudSOC Status page.
Subscribe to future CloudSOC notifications.
Try a different task that would require CloudSOC to generate an email, (Forgot password,audit reports, data export or user exports.
Create a ticket with support to verify the email attempt is being sent if there is no outage reported.
Additional Information
Emails can be sent from CloudSOC for any of the follow reasons:
Password changes
Investigate activity exports
User exports
Audit reports
Archive notifications
Feedback
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Yes
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No