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Columns are disappearing from MUX Board view on a Mac using Chrome Browser

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Article ID: 237720

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

In Clarity Modern UX Projects/Ideas Board view where the columns represent Work Status you are unable to scroll right to see the additional columns. If you hide a current column or if you filter out certain Work Statuses then a new column will appear, the additional columns are there however unable to scroll to the right to view them (columns are disappearing from the viewport, we can see them render momentarily on page refresh and then disappear).

Environment

Release : 15.9.3

Component : Clarity MUX UI Usability

Resolution

DE64177 - Columns are disappearing from Board view on a Mac using Chrome/Safari/Firefox Browsers

Summary: Mac/Chrome/Firefox/Safari users are experiencing scrolling issues in the Modern UX in a Board view where View Options > Columns = Work Status.
Columns are disappearing from Board view on a Mac, we see columns render momentarily on page refresh and then disappear.

STEPS TO REPRODUCE:
1. Create a WorkStatus view (Object: Investment | Attribute: Work Status - Object Attribute & lookup Work Status - OBJ_INVESTMENT_WORK_STATUS)
2. On Mac using Chrome/Firefox/Safari Browser go to Modern UX in Board view (projects or Ideas Board View)
3. Set View Options > Columns = Work Status
4. Go to Columns fly-out and check Work Status columns are all selected

Expected Results: All columns will show
Actual Results:  Columns disappearing from the viewport, we can see them render momentarily on page refresh and then disappear.

Additional Information

Engineering was able to reproduce this issue on a Clarity 15.9.3 system by minimizing the browser (not in maximized mode). Based on internal testing the issue happens when the card component is not fully visible and by resizing the window (horizontally) the problem should not occur. Per Engineering defect resolution policy is no longer patching 15.9.3. Engineering is not able to reproduce DE64177 on the latest Clarity code (Clarity test server was upgraded from 15.9.3 > 16.0 > 16.0.1 (with Xog changes to the work status attribute) and the Board columns issue does not occur, the columns are not disappearing from the viewport).