OneClick WebApp console not opening in the local laptop/desktop

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

For one region, users are not able to log into the OneClick WebApp. Other users in other regions are able to login without issue.

Cause

For this particular issue, there was a firewall rule preventing access to the https port on the WebApp system.

Environment

Release : Any

Component : Spectrum OneClick

Resolution

Ensure http and https ports are open in the firewalls.