Customer is unable to launch the Java console.
It fails with exception
com.sun.deploy.net.FailedDownloadException : Unable to load resource : https://spectrumserver/Spectrum/cryptoj.jnlp
And wrapped Exception as :
javax.net.ssl.SSLHandshakeException : Received Fatal alert : handshake_failure.
Outdated JAVA version.
Spectrum Release: 21.2
OneClick Console
System was running on a outdated JAVA version.
Reinstalled JRE from OneClick Admin page -> Administration tab(Below screenshot if FYR). After the reinstallation it works fine.
Also check below points:
System Requirements for DX NetOps Spectrum:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/installing-and-upgrading/fresh-install/system-requirements-for-installing-ca-spectrum/spectroserver-and-oneclick-requirements/system-requirements-for-windows.html