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Unable to play videos on espn.com when going through Web Isolation Cloud
Article ID: 237677
Updated On:
Products
Web Isolation Cloud
Issue/Introduction
Error "This video is either unavailable or not supported in this browser" is displayed when clicking the play button on the site.
Cause
This is a result of a bug running Web Isolation Gateway 1.15.72 and below.
Resolution
Web Isolation Gateway needs to be upgraded to 1.15.72 and above.
Workaround is to render site with Grid Rendering Mode.
Feedback
Yes
No
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