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Unable to play videos on espn.com when going through Web Isolation Cloud
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Article ID: 237677
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Updated On:
Products
Web Isolation Cloud
Issue/Introduction
Error "This video is either unavailable or not supported in this browser" is displayed when clicking the play button on the site.
Cause
This is a result of a bug running Web Isolation Gateway 1.15.72 and below.
Resolution
Web Isolation Gateway needs to be upgraded to 1.15.72 and above.
Workaround is to render site with Grid Rendering Mode.