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Restrict using specific Incident Templates

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Article ID: 237659

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

Is it possible to restrict roles from using specific incident templates?

Environment

Release : 17.3

Component : SDM - Classic UI

Resolution

Service Desk doesn't provide a way to assign specific roles to specific incident templates.  However specific templates can be assigned to tenants if you are using multitenancy.

The "Show Filter" button does provide the chance to narrow down the list of templates to more easily find the one you need.