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Restrict using specific Incident Templates
Article ID: 237659
Updated On:
Products
CA Service Desk Manager
Issue/Introduction
Is it possible to restrict roles from using specific incident templates?
Environment
Release : 17.3
Component : SDM - Classic UI
Resolution
Service Desk doesn't provide a way to assign specific roles to specific incident templates. However specific templates can be assigned to tenants if you are using multitenancy.
The "Show Filter" button does provide the chance to narrow down the list of templates to more easily find the one you need.
Feedback
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