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Spectrum Report Manager (SRM) not updating Asset information after upgrade

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Article ID: 237638

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

The user created a custom ad-hoc asset report that displays the value of the Asset attribute in the report displayed as RU Tag.

After upgrading to 21.2.2, the user noticed the RU Tag was not being populated for some models.

When running the $SPECROOT/Install-Tools/SRM-Tools/poll_device.sh script to force a poll of the device to populate/update the Asset information in the reporting database, the script failed with a NullPointerException error.

Cause

It was determined there was an issue with the upgrade that did not update required jar files properly.

Environment

Release : 21.2 running on Linux

Component : Spectrum Reporting

Resolution

The following was done to address this issue:

- Create a backup of the reporting database

- Uninstall Spectrum 

- Reinstall Spectrum 21.2.2 from scratch

- Load the reporting database save file