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Action type for Command returning error

book

Article ID: 237614

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

SOI 4.2

ITSM

PAM

 

We are getting the following error while using the variable -  $[Summary]

Return Value: 0 Output: Not

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

The error was a result of the $[Summary] varible not set.

We tested this by sending an email action with that variable.

 

We were able to use the alert description variable which contain the Summary content and it works.