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PPM-002 error in AC configuration for Processes probe

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Article ID: 237488

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When accessing the process probe normal configuration there is a window that pops up with error messages as shown on the screenshot below.

The Raw configuration works fine, but there is an issue while accessing the probe configuration GUI interface in adminConsole.




Cause

Error Code: PPM-002

Internal Server error: Unexpected/Unknown error occurred

Environment

Release : 20.4

Component : UIM - PPM

Resolution

Disable IP Validation in the hub.cfg:

- Navigate to the <nimsoft>\robot folder.

- Edit the hub.cfg file

- Change the following parameter: ignore_ip = yes 

- Restart the hub and try

Additional Information

Hub IM Configuration (broadcom.com)

Attachments