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How to expose/make mandatory Urgency and other fields in Service Point interface
Article ID: 237473
CA Service Management - Service Desk ManagerCA Service Desk Manager
In Service Point interface the Urgency filed isn't mandatory when the end user opens a ticket. Is there any way to make it mandatory?
Release : 17.3
Component : SDM - Service Point
Go to Administration > Request/Incidents/Problems > Status > Open > Incident and/or Request Status > Incident/request Dependent Attribute Control > Create new > add Urgency and make it required. Example:
2. Ensure the object of the field exposed in the previous steps is added to the empFactoryAccess. Refer to: