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How to expose/make mandatory Urgency and other fields in Service Point interface


Article ID: 237473


Updated On:


CA Service Management - Service Desk Manager CA Service Desk Manager


In Service Point interface the Urgency filed isn't mandatory when the end user opens a ticket. Is there any way to make it mandatory?  


Release : 17.3

Component : SDM - Service Point


Go to Administration > Request/Incidents/Problems > Status > Open > Incident and/or Request Status > Incident/request Dependent Attribute Control > Create new > add Urgency and make it required. Example:

2. Ensure the object of the field exposed in the previous steps is added to the empFactoryAccess. Refer to:

group or custom attribute values do not show up in Service Point