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Intermittently ixp not updating within a timely fashion

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Article ID: 237436

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Updated On:

Products

CA Workload Automation iXP

Issue/Introduction

Intermittently iXP is not displaying the changes that were made to the database (jobs that were deleted for example). 

- Items that have been deleted from the database (via command line) are still showing in iXP.

 - Items that have been added to the database (via command line) are NOT showing in ixp.  It isn’t consistent either; some of the items deleted from the database disappear from iXP after only a few short minutes; others are still present up to an hour and half later 

Cause

 In iXp Patch#2 a change was added to refresh mechanism for huge environments, this may be causing some unexpected troubles.

Environment

Release : 11.4

Component :

Resolution

1. Locate <IXP_HOME>/etc/server.conf file.

2. Add following lines to bottom of server.conf file:

IXP_INST_TH_VERBOSE=true
ENABLE_RELOAD_ON_STABLE=true

3. Restart Tomcat/iXp.

Verify the issue is resolved