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xendesktop probe is getting Null values
Article ID: 237416
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
We are receiving value as a null for the xendesktop machines for the CPU, Memory metrics
QOS_XENDESKTOP_DESKTOP_CPU
QOS_XENDESKTOP_DESKTOP_MEMORY
Logs show the following message:
Access was denied:
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
Cause
Permissions were not correctly set to allow the service account to use the WMI commands.
Environment
Release : 20.3
Component : UIM - XENDESKTOP
Resolution
Customer followed added permissions for the service account to use WMI and run these commands.
Feedback
Yes
No
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