SAP jobs running on specific instance stuck running / ready state

Products

• CA Workload Automation AE
• CA Workload Automation DE
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

The job SAP starts and is submitted by manager to agent.  The job appears to have been submitted by WA agent to SAP.  

The user is able to verify that job completes in the SAP instance.  However, WA agent never sends the complete state to manager.  Also,  normal command jobs run on the agent send by same manager.

Environment

Release : 11.x/R12.x

Component : Workload Automation System Agent for SAP

Cause

Following error may be seen in the agent logs.

XX/XX/2022 00:00:12.345-0400 1 main.Thread-8.CybSAPConfigAnalyzer.validateSapConfig[:1002] - Error: failed to connect to SAP. <com.sap.conn.jco.JCoException: (102) JCO_ERROR_COMMUNICATION: Connect to message server on host sap1234.example.com failed                    
Connection parameters: TYPE=B DEST=COR:800:EN:AUTOMATE MSHOST=sap1234.exzmple.com R3NAME=COR GROUP=Automation_COR PCS=1 
ERROR       service '?' unknown                     
TIME        Thu Mar 7 00:00:00 2021                       
RELEASE     721                          
COMPONENT   NI (network interface)

 

 

Resolution

Add and entry for SAP instance in:

 <drive>:\Windows\System32\drivers\etc\services

in Linux/UNIX:

 /etc/services 

If the SAP instance is called COR and port is 3600, then entry will be like below (pre-pend instance with sapms):

sapmsCOR 3600/tcp

 

If port and instance name is unknown, then consult SAP admin. After the entry has been added, restart WA agent.

 

Sample SAP instance used by agent (instance name used here is COR, change it accordingly):

COR.properties :

jco.client.lang=EN
jco.client.passwd=XXXXXXXXXXXXXXXXXXXXXXXX
jco.client.sysnr=00
jco.client.client=800
jco.client.user=Automate
jco.client.mshost=sap1234.exzmple.com
jco.client.group=Automation_COR
jco.client.r3name=COR