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IMPS failed to start after applying 14.4 CP1 patch

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Article ID: 237397

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Updated On:

Products

CA Identity Manager

Issue/Introduction

After applying 14.4 CP1 patch (overwrite the bin and data folders), provisioning server does not start up properly.  The im_ps.log file shows:

im_ps.log:
[06:52:49.635:00000DE8] loaded module eTrustAdminServer.dll
[06:52:49.635:00000DE8] module eTrustAdminServer.dll: null module registered
[06:52:49.635:00000DE8] line 112 (database          etrustadmin)
[06:52:49.635:00000DE8] database etrustadmin initialization failed.
[06:52:49.651:00000DE8] slapd stopped.
[06:52:49.651:00000DE8] connections_destroy: nothing to destroy.

In event viewer, the following error appear

The Symantec Identity Manager - Provisioning Server service terminated with the following service-specific error: 
The media is write protected.

Cause

This is due to the Provisioning Directory CP1 not having been applied.

Environment

Release : 14.4

Component : Identity Manager

Resolution

Make sure to apply IMPD CP1 prior IMPS CP1 and also apply  ETPKI CP1 patch under (x86)\CA\SharedComponents\ETPKI\CAPKI\CAPKI5\Windows\x86\32\lib instead of Program Files\CA\SC\CAPKI\CAPKI5\Windows\amd64\64\lib