ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

UIM - policy_mangement queue is yellow and no processing after deployment of java_jre 2.09

book

Article ID: 237358

calendar_today

Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After the deployment of java_re v2.09 to the OC servers, we identified the policy_management queue was no longer processing alarm policies and in a yellow state. 

We have tried to recycle all OC wasp nodes and the problem remains. 

Policy logs display the following errors: 

2022-03-11 12:24:50,175 DEBUG com.ca.uim.policy.management.events.service.HeartBeatService:registerThisNode:282 [Catalina-utility-1] - Registering the policy node to [email protected]://<hubname>:8443/adminconsoleapp
2022-03-11 12:24:50,300 ERROR com.ca.uim.policy.management.events.service.HeartBeatService:registerThisNode:348 [Catalina-utility-1] - Registration of this policy node to master failed, javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
2022-03-11 12:24:50,845 INFO com.ca.uim.policy.management.config.PolicyManagementConfig:readNimConfig:167 [Timer-0] - Config file successfully loaded.

Note: During the java_jre deployment we removed the old jre version folder. 

Environment

Release : 20.4

Component : UIM - INSTALL

Resolution

Importing the SSL certificates to "D:imsoft\jre\jre8u312b07\lib\security\cacerts" file on all OC nodes resolved the issue. 

2022-03-11 14:44:33,174 DEBUG com.ca.uim.policy.management.events.service.HeartBeatService:registerThisNode:282 [Timer-0] - Registering the policy node to [email protected]://<hubname>:8443/adminconsoleapp
2022-03-11 14:44:33,189 DEBUG com.ca.uim.policy.management.events.service.HeartBeatService:registerThisNode:312 [Timer-0] - Successfully contacted the node master at https://<hubname>:8443/adminconsoleapp Response={"heartbeat_interval_min":2,"processing_mode":"HA","hubIP":"10.75.128.214","primary_policy_node":"10.75.128.177","no_failed_attempts":4}
2022-03-11 14:46:33,172 INFO com.ca.uim.policy.management.config.PolicyManagementConfig:readNimConfig:167 [Timer-0] - Config file successfully loaded.