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No new data in the alarminfo table of the reporting database

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Article ID: 237295

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Updated On:

Products

DX NetOps CA Spectrum

Issue/Introduction

Even though the SRM is processing the alarm events, they are not added to the alarminfo table.

There are no errors logged about the handling in tomcat.

The problem is alarm_key 0 is used for new records, so I don't know why the SRM determines 0 as the key.

Checked the alarminfo table, latest alarms are during reboot time.

I investigated with MySQL what is up.

Cause

The 0x10701 and 0x10702 event codes were customized and they are no longer recorded to the historical database.

Environment

Release : 20.2

Component : Spectrum Reporting

Resolution

Remove the customization done on the 0x10701 and 0x10702 event codes.

Attachments