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Captcha Verification Fails with connection reset

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Article ID: 237294

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Updated On:

Products

CA Identity Manager

Issue/Introduction

Getting this in the server.log:

Exception while captcha verification: connection reset

We have restarted IDM (in hopes of clearing the JVM cache) with no luck.

We have other environments (14.4.1) where it is working.

 

Cause

There is most likely a network-level problem, like a firewall rule timing out the connection, for example.

Environment

Release : 14.4

Component : IdentityMinder(Identity Manager)

Resolution

Network issue, like a firewall rule timing out the connection, for example.

Try some browser tracing analysis using chrome developer tools, Wireshark, etc.

Contact your network team as needed.