Getting this in the server.log:
Exception while captcha verification: connection reset
We have restarted IDM (in hopes of clearing the JVM cache) with no luck.
We have other environments (14.4.1) where it is working.
There is most likely a network-level problem, like a firewall rule timing out the connection, for example.
Release : 14.4
Component : IdentityMinder(Identity Manager)
Network issue, like a firewall rule timing out the connection, for example.
Try some browser tracing analysis using chrome developer tools, Wireshark, etc.
Contact your network team as needed.