ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Spectrum unable to connect as data source to CAPC after upgrade 21.2 for both products

book

Article ID: 237282

calendar_today

Updated On:

Products

CA Performance Management - Usage and Administration CA Spectrum

Issue/Introduction

Spectrum data source in CAPC is showing as unable to connect and also communication failed when running test.

CAPC still sees the data source previous version.

Cause

In Spectrum Tomcat we see many authentication failures for the "spectrum" defined in the CAPC datat source.

16-Mar-2022 12:30:29.757 WARNING [http-nio-8080-exec-127] com.aprisma.tomcat.authenticator.SpectrumLockOutRealm.filterLockedAccounts SpectrumLockOutRealm.authLockedUser
Authentication failure for user : spectrum
Authentication failure for user : spectrum
Authentication failure for user : spectrum
Authentication failure for user : spectrum

Environment

Release : 21.2

Component : Spectrum Integrations

Resolution

Reenter the password of the spectrum user in the data source and retest.

Powered by Wolken Software