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Login failures seen in hub.log

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Article ID: 237275

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When logging into UIM, the short name (username) is entered and the user logs in.  Log is showing failure messages for the UPN ([email protected]) for both NimBUS and LDAP.  Log also has successful login messages for only the short name.

Mar 16 13:25:50:574 [9668] 0 hub: login [NimBUS] - user does not exist user=<USERNAME>@<DOMAIN>.com ip=xxx.xxx.xxx.xxx
Mar 16 13:25:50:597 [9668] 0 hub: login [LDAP] - (logon_user) 0 user found for (&(objectClass=person)(|(userPrincipalName=<USERNAME>@<DOMAIN>.com)(sAMAccountName=<USERNAME>@<DOMAIN>.com))), do not know which to use.
Mar 16 13:25:50:790 [9668] 3 hub: login [NimBUS] - success for user=<USERNAME> ip=xxx.xxx.xxx.xxx

Cause

Hub probe has the domain key populated in the ldap config.  When populated, this key is used to attempt to authenticate.

Environment

Release : 20.4

Component : UIM - HUB

Resolution

Clearing out the key prevents the hub from attempting to authenticate with UPN for users and only uses shortname.  Change:

domain = <DOMAIN>.com

to

domain =

Then save and restart the hub.