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Clarity Jobs getting stuck in Processing status
Article ID: 237256
Updated On:
Products
Clarity PPM SaaS
Issue/Introduction
SUMMARY: Jobs get stuck if there is disruption in database connection
STEPS TO REPRODUCE:
Login to Clarity and schedule few jobs and process
As the jobs are running, try to disrupt the connectivity between clarity app server and database for few seconds
Expected Result: As soon as connectivity is restored clarity should resume the job
Actual Result: Jobs are stuck in Processing and we see error in the bg-ca.log
Environment
Release : 16.0.0
Component : Clarity Job Scheduler
Resolution
DE64142, Fixed in 16.0.2, as well as 16.0.1.1
Feedback
Yes
No
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