ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Clarity Jobs getting stuck in Processing status

book

Article ID: 237256

calendar_today

Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

SUMMARY:  Jobs get stuck if there is disruption in database connection

STEPS TO REPRODUCE: 

Login to Clarity and schedule few jobs and process 
As the jobs are running, try to disrupt the connectivity between clarity app server and database for few seconds 
Expected Result: As soon as connectivity is restored clarity should resume the job 

Actual Result: Jobs are stuck in Processing and we see error in the bg-ca.log

Environment

Release : 16.0.0

Component : Clarity Job Scheduler

Resolution

DE64142, Fixed in 16.0.2, as well as 16.0.1.1