After upgrade to Symantec Protection Engine (SPE) 8.2.x - 9.x, SPE downloads but does not apply pattern files.
In report.xml and on the local UI, the date of the Antivirus definitions does not change.
In lux.log, the return code 0x80011003 or 0x00011003 appears.
Broadcom is investigating at this time.
Broadcom reproduced this behavior in a Support test lab environment with a customer provided license file.
To confirm the issue via Linux bash prompt
To confirm the issue via Windows cmd prompt
To confirm the issue via Windows powershell
if the above does not work do the following:
1. Take a backup of the Stargate home directory.
2. Stop SPE service,
3. Remove the sef folder from Stargate home dir. sef folder to remove in Windows: \Scan Engine\Definitions\Stargate\data\sef
4. Also, delete the definition revision available under "Scan Engine\Definitions\Stargate\digest\Definitions\stargate\"
5. Restart the SPE service.
This will resolve the Stargate engine version issue and virus definitions update if exists.
To investigate with Broadcom support