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iXp Fails to start after JRE update on Windows

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Article ID: 237227

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Updated On:

Products

CA Workload Automation iXP

Issue/Introduction

After a java update on the iXp Windows server, the Tomcat fails to start. The path for the jre changed with the update and Tomcat is still looking in the old path. How can we configure Tomcat to use the new path?

 

Environment

Release : 11.4

Component : CA WORKLOAD AUTOMATION AE IXP

Resolution

In the Windows System Variables, ensure the JRE_HOME and JAVA_HOME variables are pointing to the updated JRE path. Also, check the PATH variable and make sure it does not reference the old JRE path. If it does, update it in the PATH variable as well. Once this is done, the system will need to be rebooted.

Also, update the jvm parameter in the following registry key with the new path...

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Apache Software Foundation\Procrun 2.0\Tomcat8\Parameters\Java