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CA Performance Manager Metrics not displaying in DX OI

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Article ID: 237200

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

In the OI 'Performance analytic' option, no metrics are displayed; the devices appear but are grayed out.

We have notice the following errors in OI connector log (OIConnector_2_1_6.log):

[ERROR] 2022-03-15 12:38:45.718 [pool-3-thread-19] NotificationTaskImpl - [EVENT FAILURE Anonymous:@unknown -> /NetOps OI Connector/com.ca.im.oinet.connector.task.notifications.NotificationTaskImpl] Failed to harvest OI Notifications for NetOps tenant(s): [_default_]. Error: 401: {_  "code" : 5151110,_  "msg" : "Request has missing or invalid authorization header",_  "httpStatus" : 401,_  "context" : "EMM security requirements were not met by this request"_}

[ERROR] 2022-03-15 12:42:46.066 [pool-3-thread-18] RemoteDataConnectionImpl - [EVENT FAILURE Anonymous:@unknown -> /NetOps OI Connector/com.ca.im.oinet.connector.sources.RemoteDataConnectionImpl] Error issuing REST request ( http://localhost:8781/oinet/webservices/v1/agent/registration ). Read timed out

Environment

Release : 21.3

Component : CA DOI OI CONNECTOR

Resolution

The (Kafka) configuration update was made on the CA PM Data Aggregator. After this updated configurations, now seeing that CA performance metrics data started flowing into DX OI.