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Unexpected error has occurred error is seen when clicking on the System - General settings

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Article ID: 237199

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

Error "An Unexpected error has occurred" is seen when clicking on the General settings page.  In the localhost logs you might also see a java stack trace that looks similar to:

FTL stack trace ("~" means nesting-related):\

                - Failed at: ${i18n.str("system_settings.value.lic...  [in template "admin/settings/general/_licenseTable.ftl" in macro "licenseDetails" at line 40, column 29]\

Cause

This can be caused by expired license or something in the license folder itself.

Resolution

To resolve this you will need to clear our all the files in the license folder and restart services.

  1. Stop all DLP services on Enforce.
  2. Navigate to ProgramData\Symantec\DataLossPrevention\EnforceServer\<ver>\license
  3. Move all the files out to a backup folder.  As an optional step you could try just moving any files that are not license files and see if that works.  Failing that please just move out all files.
  4. Start all DLP services on Enforce.  
  5. Now login to the Enforce console and reinstall all your DLP licenses.