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Unable to access the Catalyst Registry page in SOI Administration


Article ID: 237163


Updated On:


CA Service Operations Insight (SOI)


SOI 4.2 CU3

The following KB describes an error while accessing the Catalyst Registry in SOI Administration which seams to be not fixed yet.

Can you please let us know when this Fix will become available ? Is there a Testfix available for the time been ?

Our customer requires this functionality.


Release : 4.2

SOI 4.2 CU3

Component : Service Operations Insight (SOI) Manager


Apply the following steps to manually update this file on the SOI Manager server:

1. Stop "CA SOI Application Server" Service on the SOI Manager
2. Edit \SOI\tomcat\registry\topology\physical\node0\sor\syncfilters\alert_filter.xml file
3. Add the following line in the <action> section
<mdr productName="CA:00050" /> <!-- NIMSOFT -->
<action defaultBehavior="drop">
<mdr productName="CA:00003" /> <!-- NSM-DSM -->
<mdr productName="CA:00005" /> <!-- SPIM -->
<mdr productName="CA:00031" /> <!-- SCOM -->
<mdr productName="CA:00050" /> <!-- NIMSOFT -->
4. Run "Registryloader.bat" command from \SOI\tomcat\registry folder command prompt
5. Start the "CA SOI Application Server" service