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Unable to access the Catalyst Registry page in SOI Administration

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Article ID: 237163

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

SOI 4.2 CU3

The following KB describes an error while accessing the Catalyst Registry in SOI Administration which seams to be not fixed yet.

https://knowledge.broadcom.com/external/article?articleId=204382

Can you please let us know when this Fix will become available ? Is there a Testfix available for the time been ?

Our customer requires this functionality.

Environment

Release : 4.2

SOI 4.2 CU3

Component : Service Operations Insight (SOI) Manager

Resolution

Apply the following steps to manually update this file on the SOI Manager server:

1. Stop "CA SOI Application Server" Service on the SOI Manager
2. Edit \SOI\tomcat\registry\topology\physical\node0\sor\syncfilters\alert_filter.xml file
3. Add the following line in the <action> section
<mdr productName="CA:00050" /> <!-- NIMSOFT -->
Ex:
<action defaultBehavior="drop">
<send>
<mdr productName="CA:00003" /> <!-- NSM-DSM -->
<mdr productName="CA:00005" /> <!-- SPIM -->
<mdr productName="CA:00031" /> <!-- SCOM -->
<mdr productName="CA:00050" /> <!-- NIMSOFT -->
</send>
</action>
4. Run "Registryloader.bat" command from \SOI\tomcat\registry folder command prompt
5. Start the "CA SOI Application Server" service