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Error running the ServiceDeskIntegrationSetup program on the Spectrum OneClick system

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Article ID: 237142

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

The following error is seen running the "ServiceDeskIntegrationSetup" to integrate with CA Service Desk:

Can't locate Term/ReadKey.pm in @INC (you may need to install the Term::ReadKey module) (@INC contains: PERL2EXE_STORAGE /usr/Spectrum/Notifier/sd_notifier /tmp/p2xtmp-11134) at /usr/Spectrum/Notifier/sd_notifier/ServiceDeskIntegrationSetup line 41.

Cause

Missing the ReadKey.pm perl module.

Environment

Release : 21.2.x running on Linux

Component : Spectrum Integrations/Service Desk

Resolution

Install the perl-TermReadKey-2.30-20.el7.x86_64.rpm rpm.