HTTP status code 502 Client Side Exception

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Browsing Clarity, some pages have this error: 

ERROR 2022-03-14 16:13:15,857 [http-nio-80-exec-121] clarity.ui (clarity:XXXXXX:72201037__81B32132-0D14-408F-AE52-C2F9F6E5B9CB:projmgr.projectProcessInstances) UI_MSG[:Mon Mar 14 2022 16:11:27 GMT-0500 (Central Daylight Time):OnError called--Client Side Exception 
java.lang.Exception: VXMLRequest failed.  HTTP status code was: 502
at Unknown.new Exception_0 (null:-1)
at Unknown.onResponseReceived (null:-1)
at Unknown.$fireOnResponseReceived (null:-1)
at Unknown.onReadyStateChange (null:-1)
at Unknown.<anonymous> (null:-1)
at Unknown.apply (null:-1)
at Unknown.entry0 (null:-1)

Environment

Release : Any

Resolution

• This is a proxy error
• Try restarting the services and see if you see the error again
• Try another browser / clear the caches in browser
• In the browser, check if browser proxy is used. If used, try removing it and try again.