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Unable to access MUX pages with User XXXXXX tried to GET resource [XX] but does not have permission.

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Article ID: 237079

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Trying to open some areas in Modern UX a user is getting a problem:

WARN  2022-03-09 13:01:34,497 [http-nio-80-exec-26] ppm.rest (clarity:XXXXXX:72195011__643EEC5E-AE6F-4C7B-99EF-BDA20C8828F1:PPM_REST_API) User XXXXXX tried to GET resource [resource name: blueprints, resource id: null] but does not have permission.

This can occur on multiple screens. 

Environment

Release : Any

Resolution

This is a permissions issue. 

Review user's permissions and check if they are supposed to access the mentioned page. I.e. for Blueprints (apply to other areas accordingly):

  • If the user is supposed to have Global admin rights, go to Global, click on Add and add the Blueprint access rights (they start with "Blueprint". This will allow them to see / edit the blueprint with the scripts and in UI.
  • If the user is not supposed to have Global access rights to this area, then please review the permissions documentation to decide which permissions they need to use or not use: Access Rights Reference - Broadcom Documentation