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"Unable to retrieve a UserObjectFilter attribute" In policy Server Trace

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Article ID: 237078

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Updated On:

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Issue/Introduction

We are seeing the below messages in the Policy server trace logs with no impact the users.

What are these messages and what impact does it have on the user transactions

03/14/2022][14:24:31.678][14:24:31][8710][140192212047616][SmAzUserDirAttributesCache.cpp:568][CSmAzUserDirAttributesCache::Add][][][][][][][][][][][][][][][][][][][][][Unable to retrieve a UserObjectFilter attribute for user_dir_name

[03/14/2022][14:24:31.678][14:24:31][8710][140192212047616][SmAzUserDirAttributesCache.cpp:580][CSmAzUserDirAttributesCache::Add][][][][][][][][][][][][][][][][][][][][][Unable to retrieve a UserObjectClass attribute for UserDirectory user_dir_name]

Environment

12.8.x Policy Server version 

Resolution

These are informative messages and related to the below highlighted User directory objects. 

 

These attributes are optional.

As indicated, the log statements are only information messages as the policy server maintains attributes cache for the user context to improve transaction performance in case during further authorization processing, these attributes can be re-used from cache.   There they should now be considered as expected.

03/14/2022][14:24:31.678][14:24:31][8710][140192212047616][SmAzUserDirAttributesCache.cpp:568][CSmAzUserDirAttributesCache::Add][][][][][][][][][][][][][][][][][][][][][Unable to retrieve a UserObjectFilter attribute for UserDirectory user_dir_name][][][][][][][][][][][][][][][][][][][][][][][][][][][][][]
[03/14/2022][14:24:31.678][14:24:31][8710][140192212047616][SmAzUserDirAttributesCache.cpp:580][CSmAzUserDirAttributesCache::Add][][][][][][][][][][][][][][][][][][][][][Unable to retrieve a UserObjectClass attribute for UserDirectory user_dir_name][][][][][][][][][][][][][][][][][][][][][][][][][][][][][]

These will be observed in logs if  "Login_Logout" component with "Authentication" subcomponent chosen. 

 

 

 

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