Excluding Microsoft Teams

Products

• Endpoint Protection
• Endpoint Security

Issue/Introduction

The SEP (Symantec Endpoint Security) or SES (Symantec Endpoint Security) Agent may interfere with the Microsoft Teams app, and it can prevent the application from starting correctly. 

Resolution

To prevent SEP/SES from interfere with Microsoft Teams, Add the following Exclusions  

• C:\Users\*\AppData\Local\Microsoft\Teams\current\teams.exe
• C:\Users\*\AppData\Local\Microsoft\Teams\update.exe
• C:\Users\*\AppData\Local\Microsoft\Teams\current\squirrel.exe

 

Wild card (*) is not supported.  We recommend to use the Prefix variable [USER_PROFILE] which will correspond to all the users.

 

Examples:

On-Prem SEPM

SES-ICDM

 

Additional Information

Configuring Exceptions policies in Endpoint Protection Manager
https://knowledge.broadcom.com/external/article?articleId=156028

How to include or exclude Teams from antivirus or DLP applications
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/include-exclude-teams-from-antivirus-dlp