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./Show alarms can't show trouble ticket ID?

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Article ID: 237039

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Updated On:

Products

CA Spectrum

Issue/Introduction

How we can see the trouble ticket id in ./show alarms output. Current I can see the ticket status but not the trouble ticket number.

Environment

Release : 10.4.1

Component : Spectrum Alarm

Resolution

show alarms will not display the ticket ID.

It is just not a feature of the tool.

REST can be used to get this information, however:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/programming/web-services-api-reference/how-to-use-the-ca-spectrum-web-services-api/restful-resources-nouns/alarm-and-model-attributes.html