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Unable to login to AAI UI as admin

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Article ID: 237035

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Updated On:

Products

Automic Automation Intelligence

Issue/Introduction

I am unable to login to AAI with the Admin account, but can login with other users. 

Environment

Release : 6.4.2

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

1. Log in to the AAI thick client with another user that has admin privileges. 

2. Go to the Admin -> User Management tab.

3. Edit the Admin user by selecting the user and selecting the pencil icon.

4. Update the password and save.

5. Log out and attempt to log is with the new Admin password.

Attachments