Agent details shows OS Type as "Requested"

Products

• CA Release Automation - Release Operations Center (Nolio)

Issue/Introduction

Hello,

 For some of our Linux agents which are connected and working but if we check these agent details under ASAP or ROC UI there OS Type status is shown as "Requested".

refer screen shot below

Environment

Release : 6.x

Component : CA Release Automation Agent

Operating System: Linux

 

Cause

When an agent is installed and during first startup it try to connect to NES (Execution Server), which request Agent to get details about OS architecture and release from system and report it to NES. If these values are not properly set at system level it doesn't get collected and hence shows the OS Type status as "Requested".

The OS Type request is only performed once when an Agent connect to NES and not requested again.

System Level Variable considered are

1: uname -s | tr [A-Z] [a-z] | tr -d ' '

$ uname -s | tr [A-Z] [a-z] | tr -d ' '
linux

2: cat  /etc/redhat-release

$ cat /etc/redhat-release
CentOS Linux release 7.8.2003 (Core)

Resolution

Follow instruction below to correct the same.

1. Make sure that these System Level Variable are correctly set
2. Login to ROC
3. Navigate to Administration => Agent Management
4. Select the Agent and delete it from Agent Management (It will make sure that the entry of this agent is removed from DB)
5. Go to Agent Server and restart the agent service
6. Validate on ROC this agent should be listed again automatically and OS Type showing correct status i.e. LINUX