For some of our Linux agents which are connected and working but if we check these agent details under ASAP or ROC UI there OS Type status is shown as "Requested".
refer screen shot below
Release : 6.x
Component : CA Release Automation Agent
Operating System: Linux
When an agent is installed and during first startup it try to connect to NES (Execution Server), which request Agent to get details about OS architecture and release from system and report it to NES. If these values are not properly set at system level it doesn't get collected and hence shows the OS Type status as "Requested".
The OS Type request is only performed once when an Agent connect to NES and not requested again.
System Level Variable considered are
1: uname -s | tr [A-Z] [a-z] | tr -d ' '
$ uname -s | tr [A-Z] [a-z] | tr -d ' '
2: cat /etc/redhat-release
$ cat /etc/redhat-release
CentOS Linux release 7.8.2003 (Core)
Follow instruction below to correct the same.