ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

When does the WSS Agent stop prompting to update?

book

Article ID: 237005

calendar_today

Updated On:

Products

Web Security Service - WSS

Issue/Introduction

In the WSS Portal, the following checkbox has been cleared (disabled) but the WSS Agent (WSSA) clients are still being prompted to update: 

"Prompt end user for update"

Resolution

Once the checkbox "Prompt end user for update" is cleared (disabled) in the WSS Portal, then the WSSA clients will NOT stop prompting to update until after there has been a full OS restart at the client.

Clicking the "RECONNECT" button in the WSSA dialog in not enough to stop the prompting.