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Unable to login to Web UI / WCC After applying CUM1 Patch 99111386, E150010: Login failed. The EEM is down.

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Article ID: 236992

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

After applying CUM1 Patch 99111386,  on top of  WCC / WebUI 12.0.1, we are unable to login to WCC.

 

WCC Login screen shows below error upon login attempt:

E150010: Login failed. The EEM is down. 

 

Note:  Another WCC server without this patch works fine against same EEM server.

Cause

CA-wcc.log file shows errors like this:

NFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 | @rest < status-check-1> [] ERROR #EEMStatusCheck                     # Cannot connect to bean/AccessProviderFactory_WCC
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 | java.lang.IllegalStateException: java.io.FileNotFoundException: /opt/CA/WorkloadAutomationAE/wcc/tomcat/webapps/rest/WEB-INF/lib/log4j-1.2.17.jar (No such file or directory)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.catalina.webresources.AbstractSingleArchiveResourceSet.getArchiveEntry(AbstractSingleArchiveResourceSet.java:101)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.catalina.webresources.AbstractArchiveResourceSet.getResource(AbstractArchiveResourceSet.java:256)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.catalina.webresources.StandardRoot.getResourceInternal(StandardRoot.java:282)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.catalina.webresources.CachedResource.validateResource(CachedResource.java:128)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.catalina.webresources.Cache.getResource(Cache.java:69)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.catalina.webresources.StandardRoot.getResource(StandardRoot.java:217)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.catalina.webresources.StandardRoot.getClassLoaderResource(StandardRoot.java:226)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.catalina.loader.WebappClassLoaderBase.getResourceAsStream(WebappClassLoaderBase.java:1137)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.xerces.parsers.SecuritySupport$6.run(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.security.AccessController.doPrivileged(AccessController.java:678)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.xerces.parsers.SecuritySupport.getResourceAsStream(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.xerces.parsers.ObjectFactory.findJarServiceProvider(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.xerces.parsers.ObjectFactory.createObject(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.xerces.parsers.ObjectFactory.createObject(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.xerces.parsers.SAXParser.<init>(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.xerces.parsers.SAXParser.<init>(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.itechnology.iclient.IclResult.getReader(IclResult.java:129)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.itechnology.iclient.IclResult.parse(IclResult.java:191)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.itechnology.iclient.IclMethod.runBatMethod(IclMethod.java:222)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.itechnology.iclient.Iclient.runBatMethod(Iclient.java:580)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.itechnology.iclient.Iclient.runMethod(Iclient.java:496)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.eiam.poz.Network.RunMethod(Network.java:90)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.eiam.poz.PozFactory.setFailoverHost(PozFactory.java:2440)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.eiam.poz.PozFactory.setFailover(PozFactory.java:2370)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.eiam.poz.PozFactory.runMethod(PozFactory.java:2245)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.eiam.SafeContext.setBackend(SafeContext.java:5707)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.uejm.access.providers.EmbIAMAccessProvider.establishSafeContext(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.uejm.access.providers.EmbIAMAccessProvider.ping(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.wcc.launcher.statuscheck.EEMStatusCheck.execute(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at com.ca.wcc.launcher.statuscheck.StatusTask.run(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at sun.reflect.GeneratedMethodAccessor631.invoke(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.lang.reflect.Method.invoke(Method.java:498)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.springframework.util.MethodInvoker.invoke(MethodInvoker.java:283)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.springframework.scheduling.support.MethodInvokingRunnable.run(MethodInvokingRunnable.java:69)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.lang.Thread.run(Thread.java:821)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 | Caused by: java.io.FileNotFoundException: /opt/CA/WorkloadAutomationAE/wcc/tomcat/webapps/rest/WEB-INF/lib/log4j-1.2.17.jar (No such file or directory)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.zip.ZipFile.open(Native Method)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.zip.ZipFile.<init>(ZipFile.java:225)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.zip.ZipFile.<init>(ZipFile.java:155)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.jar.JarFile.<init>(JarFile.java:166)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at java.util.jar.JarFile.<init>(JarFile.java:130)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.tomcat.util.compat.JreCompat.jarFileNewInstance(JreCompat.java:177)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.tomcat.util.compat.JreCompat.jarFileNewInstance(JreCompat.java:162)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.catalina.webresources.AbstractArchiveResourceSet.openJarFile(AbstractArchiveResourceSet.java:307)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  at org.apache.catalina.webresources.AbstractSingleArchiveResourceSet.getArchiveEntry(AbstractSingleArchiveResourceSet.java:97)
INFO   | jvm 1    | 2022/03/14 16:46:41 |    10841 |  ... 42 more
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 | @rest < status-check-1> [] ERROR #EEMStatusCheck                     # Cannot connect to bean/AccessProviderFactory_WCC
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 | java.lang.IllegalStateException: java.io.FileNotFoundException: /opt/CA/WorkloadAutomationAE/wcc/tomcat/webapps/rest/WEB-INF/lib/log4j-1.2.17.jar (No such file or directory)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.catalina.webresources.AbstractSingleArchiveResourceSet.getArchiveEntry(AbstractSingleArchiveResourceSet.java:101)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.catalina.webresources.AbstractArchiveResourceSet.getResource(AbstractArchiveResourceSet.java:256)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.catalina.webresources.StandardRoot.getResourceInternal(StandardRoot.java:282)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.catalina.webresources.CachedResource.validateResource(CachedResource.java:128)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.catalina.webresources.Cache.getResource(Cache.java:69)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.catalina.webresources.StandardRoot.getResource(StandardRoot.java:217)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.catalina.webresources.StandardRoot.getClassLoaderResource(StandardRoot.java:226)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.catalina.loader.WebappClassLoaderBase.getResourceAsStream(WebappClassLoaderBase.java:1137)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.xerces.parsers.SecuritySupport$6.run(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.security.AccessController.doPrivileged(AccessController.java:678)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.xerces.parsers.SecuritySupport.getResourceAsStream(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.xerces.parsers.ObjectFactory.findJarServiceProvider(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.xerces.parsers.ObjectFactory.createObject(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.xerces.parsers.ObjectFactory.createObject(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.xerces.parsers.SAXParser.<init>(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.xerces.parsers.SAXParser.<init>(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.itechnology.iclient.IclResult.getReader(IclResult.java:129)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.itechnology.iclient.IclResult.parse(IclResult.java:191)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.itechnology.iclient.IclMethod.runBatMethod(IclMethod.java:222)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.itechnology.iclient.Iclient.runBatMethod(Iclient.java:580)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.itechnology.iclient.Iclient.runMethod(Iclient.java:496)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.eiam.poz.Network.RunMethod(Network.java:90)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.eiam.poz.PozFactory.setFailoverHost(PozFactory.java:2440)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.eiam.poz.PozFactory.setFailover(PozFactory.java:2370)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.eiam.poz.PozFactory.runMethod(PozFactory.java:2245)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.eiam.SafeContext.setBackend(SafeContext.java:5707)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.uejm.access.providers.EmbIAMAccessProvider.establishSafeContext(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.uejm.access.providers.EmbIAMAccessProvider.ping(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.wcc.launcher.statuscheck.EEMStatusCheck.execute(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at com.ca.wcc.launcher.statuscheck.StatusTask.run(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at sun.reflect.GeneratedMethodAccessor631.invoke(Unknown Source)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.lang.reflect.Method.invoke(Method.java:498)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.springframework.util.MethodInvoker.invoke(MethodInvoker.java:283)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.springframework.scheduling.support.MethodInvokingRunnable.run(MethodInvokingRunnable.java:69)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.lang.Thread.run(Thread.java:821)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 | Caused by: java.io.FileNotFoundException: /opt/CA/WorkloadAutomationAE/wcc/tomcat/webapps/rest/WEB-INF/lib/log4j-1.2.17.jar (No such file or directory)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.zip.ZipFile.open(Native Method)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.zip.ZipFile.<init>(ZipFile.java:225)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.zip.ZipFile.<init>(ZipFile.java:155)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.jar.JarFile.<init>(JarFile.java:166)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at java.util.jar.JarFile.<init>(JarFile.java:130)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.tomcat.util.compat.JreCompat.jarFileNewInstance(JreCompat.java:177)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.tomcat.util.compat.JreCompat.jarFileNewInstance(JreCompat.java:162)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.catalina.webresources.AbstractArchiveResourceSet.openJarFile(AbstractArchiveResourceSet.java:307)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  at org.apache.catalina.webresources.AbstractSingleArchiveResourceSet.getArchiveEntry(AbstractSingleArchiveResourceSet.java:97)
INFO   | jvm 1    | 2022/03/14 16:46:51 |    10851 |  ... 42 more

Environment

Release :

Component :

Resolution

1) stop WCC  

2) rm -rf  /opt/CA/WorkloadAutomationAE/wcc/tomcat/temp/*

3) rm -rf  /opt/CA/WorkloadAutomationAE/wcc/tomcat/work/*

4) start WCC

5) empty browser cache and retest login 

 

Note: For Windows OS based WCC,  C:\Program Files\CA\WorkloadAutomationAE\wcc\tomcat\work   and C:\Program Files\CA\WorkloadAutomationAE\wcc\tomcat\temp contents